Job Description

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

The Supervisor is responsible for day-to-day operations of the utilization review clinical team, in the areas of authorization requests, organizational determinations/ disputes, and auditing/training of utilization review staff. Regularly monitors daily workload, volumes, metrics, production, and phone queues. The Supervisor also ensures compliance with regulatory requirements, benefit interpretation, professional standards of practice, and timeliness and notification standards for all lines of business are met.


As an active member of the Health Plan leadership team, the Supervisor will serve as a subject matter expert with specific focus on mentoring new team members, assisting with training and development, clinical auditing and providing guidance and support.

Job Description

Key Outcomes:

• Leads daily team huddles and manages the day-to-day utilization review activities including referral/authorization requests and organization determinations. Monitors staff productivity and performance metrics and outcomes to ensure a productive and efficient team that meets all service and timeline standards.
• Serves as a mentor and daily resource for team members and partner departments assisting with questions, complex cases or situations and escalates as appropriate.
• Oversees initial and cross-training of utilization review team members on new programs and initiatives.
• Performs chart audits and ensures compliance with regulatory and accreditation standards.
• Assists with onboarding new team members and provides support to the assigned preceptor.
• Provides coaching to all team members on UM policies, Procedures and clinical guidelines.
• Assists with the creation and maintenance of utilization review standard work, guidelines, and job aids.
• Participates in program planning and enhancements. Identifies improvement opportunities and participates in technology, system planning and enhancement; recommends and tracks technology modifications that support the utilization review processes.
• Assists in performing utilization reviews in a clinical capacity when necessary
• May serve as a clinical department representative in Health Plan committees, focus groups, and other strategic and operational interdepartmental initiatives.
• Ensures compliance with and integrity of all departmental processes and policies, benefit interpretation and professional standards of practice, and maintains a detailed knowledge of applicable regulatory and accrediting body standards (i.e. American Nurses Association (ANA), American Board of Managed Care Nursing (ABMCN), National Committee of Quality Assurance (NCQA), Centers of Medicare and Medicaid Services (CMS)) and assists all staff members to maintain compliance.

Education/Experience:

• Associate’s degree in nursing; Bachelor’s degree (BSN) preferred
• 3+ years of medical management experience in a managed care setting including utilization review
• RN experience in a clinical setting
• Leadership and/or management experience preferred
• Certification in Managed Care Nursing preferred

Required License(s) and/or Certification(s):

• Current Licensure as an RN in Maine and other appropriate jurisdictions as necessary

Skills/Knowledge/Competencies (Behaviors):

• Demonstrates an understanding of and alignment with Martin’s Point Values
• Excellent interpersonal, verbal, and written communication skills
• Critical thinking: can identify root causes and implement creative solutions; analyze and apply data to inform decision-making
• Ability to demonstrate a clear understanding of the standards of professional practice in decisions, leadership, and documentation
• Ability to prioritize time and manage multiple competing demands efficiently and effectively for self and others
• Ability to function independently
• Computer proficiency in Microsoft Office products including Word, Excel, and Outlook

This position is not eligible for immigration sponsorship.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin’s Point Health Care? Contact us at:

jobinquiries@martinspoint.org

Job Tags

Full time, Work at office, Remote work,

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