Web Chat Operator Job at Eagle Bend Manufacturing, Chesapeake, VA

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  • Eagle Bend Manufacturing
  • Chesapeake, VA

Job Description

Eagle Bend Manufacturing is seeking a dedicated and customer-focused Virtual Web Chat Operator to join our team. This role involves providing real-time online support to our customers ensuring a seamless and positive experience.

Responsibilities:

  • Respond promptly and professionally to customer inquiries through web chat.
  • Resolve customer issues by clarifying problems and determining solutions.
  • Collaborate with other departments to provide accurate and timely information.
  • Maintain detailed records of customer interactions and transactions.
  • Identify and escalate priority issues requiring immediate attention.
  • Keep up-to-date with product knowledge and company policies.

Requirements:

  • High school diploma or equivalent required.
  • Proficient typing speed with excellent grammatical skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle multiple chats simultaneously.
  • Familiarity with CRM systems and practices is a plus.

Job Tags

Immediate start, Remote work,

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