Job Description
100859
Description We're looking for an experienced e-commerce Customer Success Specialist to join our team. This role is perfect for a methodical self-starter who doesn't just follow SOPs, but proactively connects the dots between past customer conversations to ensure continuity and deliver a personalized, delightful experience every single time.
Requirements - Strong written English with excellent grammar, clarity, and tone matching a pet-loving, approachable brand voice.
- Detail-oriented and methodical, ensuring accuracy in Shopify and customer notes.
- Empathetic communicator who personalizes every interaction rather than using templated or AI-generated responses.
- Fast learner who can absorb training materials quickly and apply them with minimal supervision.
- Tech-savvy and comfortable working across tools like Re:amaze, Shopify, and Google Workspace.
- Self-managed but coachable, open to feedback, and responsive to quality reviews during the nesting period.
- 2+ years in e-commerce customer support, ideally handling subscription or repeat-purchase products.
- Prior experience with Re:amaze or similar platforms (Gorgias, Zendesk, Freshdesk, etc.).
- Familiarity with Shopify order management, returns, and adjustments.
- Experience working with North American or Canadian brands preferred.
Responsibilities - Manage customer communication through Re:amaze, ensuring all responses are personalized and reference past interactions.
- Review previous order notes and conversation history before responding to ensure continuity and empathy.
- Update Shopify notes and order information accurately after each interaction to avoid missing details on repeat orders.
- Respond to Facebook comments and social messages promptly and professionally.
- Escalate recurring or complex issues to the internal team with clear notes and recommendations.
- Maintain and continuously reference updated SOP documentation and quick-reference “cheat sheets.”
Nice to have Chargeback experience.
Extended ecommerce knowledge or experience beyond normal customer service.
Having a dog and/or dog knowledge is beneficial.
Working conditions Includes working weekdays and weekends, PT hours falling between 6 AM - 4 PM MST
If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to: - Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
Tech Checklist – Gotta Have It!- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Click Here Your First 30-60-90 Days at LTVplus: What to Expect
Job Tags
Part time, Remote work, Worldwide, Weekday work,