Job Description

We are seeking a highly skilled DevOps Integration Specialist or Incident Management Automation Expert to execute a short-term project integrating PagerDuty with JIRA Service Manager , including observability tools Sentry, NewRelic, and AWS CloudWatch . The engagement includes designing incident response workflows, implementing escalation policies, and automating Root Cause Analysis (RCA) generation within PagerDuty.

Key Responsibilities:

• Configure bi-directional integration between PagerDuty and JIRA Service Manager .

• Integrate Sentry, NewRelic, and CloudWatch with PagerDuty to automatically trigger incidents based on alerts and telemetry data.

• Set up escalation policies in PagerDuty to notify stakeholder groups via multi-channel communication (email, SMS, Slack, etc.).

• Automate ticket creation and status updates in JIRA based on PagerDuty incident activity.

• Configure auto-generation of RCA reports with incident timeline and resolution details.

• Document workflows, escalation maps, and support playbooks.

• Provide hand-off training and support to internal teams.

Requirements

• Proven experience integrating PagerDuty with JIRA Service Manager .
• Solid understanding of incident and problem management workflows in ITSM platforms.
• Hands-on experience configuring observability tool integrations: Sentry, NewRelic, CloudWatch .
• Expertise in API/Webhook configuration , automation rules, and real-time event handling.
• Ability to create clear documentation and user guides.
• Strong communication and collaboration skills.
• Bonus: Familiarity with RCA documentation standards and automated incident reporting.

Deliverables:

• Fully functional integration between tools.
• Configured services, escalation rules, and automation flows.
• RCA template and export workflow.
• Visual workflow diagrams and handover documentation.

Contract Duration:

Approximately 70 hours over 2–3 weeks (with flexibility for review and adjustments).

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