Job Description

Role- PACS Admin


Summary:
Experience with Clinical 3rd Party Applications.
Experience with cardiology, radiology, lab, PACS, Sleep Lab (Cadwell) and PFT (Breeze Suite).
The Application Analyst II position provides Tier 2 and Tier 3 application support of medium to high complexity for a large portfolio of back-office applications for a large, multi-regional Healthcare System.
Provides incident and problem management support following the outlined ITIL processes; participates in an on-call rotation to provide 24/7 desktop application support of all back-office systems with an advanced understanding of Microsoft Office, collaboration products and other back-office applications including functionality and technical architecture.
Works in a team setting, sharing information and assisting others while providing quality support to both internal and external users with a focus on customer service and timeliness.
Position requires a self-starter with the ability to work with minimal oversight.


Responsibilities:
Provides/coordinates resolution of issues while recommending procedures and controls for problem prevention for future like issues
Follows the outlined Service Management Processes including issue/request SLA and SEV1 and 2 application outages
Responsible for thorough documentation within call tracking databases and knowledge databases to document work around or resolution of frequent incidents to enhance quality of problem resolutions for future incidents
Coordinates code changes with appropriate vendor related to desktop application issues
Collaborate with Technical Team to identify and infrastructure related issues that have resulted in application issues
Aggressively manages personal workload related to open issues and service requests to ensure agreed upon SLA's are met
Collaborates with application users around needed changes to applications to meet business needs performing testing of changes as needed
Provides advice, guidance, and informal training to users of supported applications
Assist users with optimizing the use of assigned applications through dictionary or table changes
Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable
Demonstrates strong communication, human relationship skills, while maintaining and demonstrating good teamwork through actions and job performance Set priorities, plans and manages a diverse set of tasks
Provides effective customer service by being courteous, polite and friendly at all times
Complete in a timely manner assigned courses within Health stream, other electronic tracking tools for educational related material or attend presentations in person as assigned
Perform other duties and special projects as assigned
Requirements: Bachelor's Degree required

Job Tags

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