Job Description

Monday-Friday 8:30-5

100% On-Site

Johns Hopkins Mt. Washington Campus

5801 Smith Ave., Davis Bldg.

Lower Level

Baltimore, MD 21209

General Position Summary: Provide assistance in network planning, engineering, and development of network technical standards. Diagnose and troubleshoot network, device, and data communications problems, install and replace network systems. Produce and analyze network performance reports. Participate and contribute in technical discussions that involve network infrastructure enhancements. Interface with customers to understand their needs and articulate those needs to others.

Job Scope/Complexity: Position primarily focuses on entry level design/analysis projects for data and voice communication systems throughout the Johns Hopkins enterprise. Job complexity includes basic engineering/design/installation of data/voice communication systems, small to medium project management tasks, providing reviews and recommendations for new products, implementation and management of monitoring systems, and interfacing with customers to understand needs. Typically, this job is focused on a primary Johns Hopkins campus; however this position is expected to travel throughout Maryland/DC to cover any Johns Hopkins location as required.

Required Education: Two years college course work or trade school required. Additional experience can be substituted for education.

Required Experience: One year of related experience.

Knowledge, Skills, & Abilities (KSA’s):

1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2. Must demonstrate strong critical thinking and analytical reasoning skills.
3. Ability to work on multiple priorities effectively.
4. Ability to prioritize conflicting demands.
5. Demonstrated track record of the ability to execute assigned project tasks within established schedule.
6. Ability to work collaboratively in a team environment.
7. Ability to communicate effectively in the service of users and colleagues in a positive manner.
8. Writes and communicates clearly and concisely.
9. Possesses sound documentation skills.
10. Ability to maintain confidentiality.
11. Demonstrated track record of exemplary customer service skills.
12. Strong understanding of data communication principles
13. Moderate to strong understanding of OSI Model

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