Job Description

Shape Oro's customer experience evolution while leading our dynamic coffee team. Develop operational systems and team expertise during our expansion phase, mastering both coffee and chocolate education to create exceptional customer interactions.

Leadership & Innovation:

• Supervise and mentor barista team on comprehensive coffee and chocolate knowledge
• Develop innovative training programs for new hires and skill advancement
• Scale customer service and education protocols as business grows
• Coach team on explaining our bean-to-bar processes and Nicaraguan sourcing story
• Contribute insights to Operations Manager for strategic customer experience planning

Operational Development:

• Execute syrup and sauce production while understanding ingredient sourcing stories
• Implement inventory management systems optimized for growth
• Maintain quality standards across expanding beverage program
• Lead and handle complex product education questions
• Develop efficient workflows for peak service periods

Career Growth Opportunity:

• Comprehensive training in specialty coffee and artisanal chocolate
• Leadership development in rapidly scaling specialty food business
• Direct mentorship from experienced Operations Manager
• Systems development and process improvement experience

Requirements:

• 2+ years barista experience with leadership qualities and customer education passion
• 1+ year supervisory experience with eagerness to innovate and scale
• Strong communication skills and natural teaching abilities
• Adaptability and problem-solving mindset for growing company environment

Starting Range: $19-21/hour with advancement potential

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