Job Description

This is a remote position.

What to Expect

On a daily basis for the Financial Services - Bank Program:

• Serve as an initial point of contact on banking inquiries and concerns.

• Provide support for existing and prospective clients via inbound telephone calls.

• Resolve concerns on retail, commercial, and online banking as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions.

• Identify cross-sell opportunities and make referrals as appropriate.

• Provide accurate, confidential client service through bankcards, business online banking, or general servicing knowledge.

Capabilities of Top-Performing Agents

• Outstanding Prioritization skills

• Display patience and empathy

• Skilled and efficient in writing and verbal communication

• Provide knowledgeable, friendly, and eloquent customer service

Requirements

Please click this link for the Basic PC Requirements  Computer Specifications  

Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team. 

Benefits

• Select the company you want to work for within our client base.
• Work from home
• Flexible schedule 
  

Job Tags

Contract work, Remote work, Work from home, Flexible hours,

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