Job Description

About the Role

We are looking for confident and customer-focused Entry-level Call Centre Assistants to support inbound and outbound calls related to marketing campaigns and promotional activities. This role is ideal for someone at the beginning of their career who enjoys speaking with people, building rapport, and developing strong communication skills within a fast-paced marketing environment.

You will represent brands professionally while supporting customer engagement and campaign performance.

Key Responsibilities

• Handle inbound and outbound calls related to marketing campaigns and promotions
• Provide accurate information about products, services, and offers
• Engage customers in a friendly, professional manner
• Record customer information, feedback, and call outcomes accurately
• Support lead generation and appointment setting where required
• Escalate complex enquiries to senior team members
• Meet individual and team performance targets
• Maintain compliance with company procedures and data protection guidelines

Skills & Requirements

• Strong verbal communication and active listening skills
• Confident, professional, and positive telephone manner
• Ability to build rapport quickly with customers
• Comfortable working in a target-driven environment
• Good organisational skills and attention to detail
• Basic computer skills and confidence using CRM systems
• Willingness to learn and develop professionally
• No previous call centre experience required, full training provided

What We Offer

• Full training and ongoing coaching
• Clear progression opportunities within customer service, sales, or marketing
• Supportive and energetic team environment
• Hands-on experience working on live marketing campaigns
• Opportunity to develop strong communication and customer engagement skills

This role is ideal for a motivated individual looking to start a career in call centre operations within the marketing industry.

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