Job Description

Role: Dispatcher TeamLogic IT of Northeastern Massachusetts

About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully outsourced IT, supplemental IT, or project-based assistance. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.

JOB RESPONSIBILITES

· Schedule onsite visits for break/fix tickets that require physical assistance that have been submitted by our customers and colleagues.

· Respond to customer questions and concerns on tickets which were assigned or re-opened, if engineers are unavailable or onsite.

· Confirm monthly, weekly, or bi-weekly appointments with customers.

· Confirm onsite visits with engineers and provide them with updates or appointment/schedule changes in real-time.

· Work with the Vice President of Operations and Project Managers to determine resource availability when scheduling projects.

 

EXPERIENCE AND SKILLS REQUIRED

· Candidate must possess strong written and verbal communication skills.

· Experience using Microsoft Office Suite.

 

Job Type: Part-time / Full-time

Job Location: Woburn, MA Experience Preferred:

· 3+ years of resource scheduling experience

Required license or certification:

· Driver’s License

Job Tags

Full time, Part time, Work at office,

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