Job Description

Harris Heating, Plumbing, Air & Electric  has an immediate need for an enthusiastic, self-motivated  Dispatcher . Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.

DUTIES AND RESPONSIBILITIES:

• Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information
• Achieve productivity standards and goals set by the company while maintaining high quality
• Work well independently within guidelines and complete work without requiring follow up
• Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent
• Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
• Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
• Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
• Understand and communicate expectations, following and firmly executing processes even if challenged by a technician or peer
• Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary
• Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met
• Dedication to providing superior customer service

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person

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