Job Description

This is a remote position.

Job Summary:

The Call Center Representative serves as the primary point of contact for customers, handling inbound and/or outbound calls. The role involves providing information, resolving issues, processing orders, and ensuring a positive customer experience.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally.
  

• Provide accurate information about products, services, billing, or company policies.
  

• Resolve customer complaints or escalate complex issues to higher-level support.
  

• Process orders, returns, or account updates in the company’s system.
  

• Maintain customer records by updating account information as needed.
  

• Meet or exceed performance metrics such as call quality, handle time, and customer satisfaction.
  

• Adhere to company policies, procedures, and compliance standards.
  

• Participate in training and feedback sessions to improve service quality.
  

Requirements

• High school diploma or GED required; associate’s degree preferred.
  

• Excellent verbal and written communication skills.
  

• Strong problem-solving and active listening abilities.
  

• Basic computer proficiency (CRM systems, Microsoft Office, etc.).
  

• Ability to multitask and manage time effectively.
  

• Patience and empathy in customer interactions.
  

Benefits

Health Insurance – Medical, dental, and vision coverage

Career Growth Opportunities 

Flexible Work Schedule

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