Job Description

Title: Arbitrator / Customer Claims Specialist Hybrid

Pay Rate: $17.50/hr

Employment Type: Contract - 6 months

Schedule: Monday Friday 8:00 AM 5:00 PM

Location: Euless Texas (Hybrid Monday & Friday remote Tuesday Thursday onsite; initial training may require full onsite attendance)

Job Code:

About the Role

Tekberry is seeking a highly motivated Customer Claims Specialist / Arbitrator to work with our client a top-tier global automotive company supporting post-sale vehicle arbitration and dispute this role you will investigate vehicle condition complaints mediate disputes between buyers and sellers and ensure compliance with Manheim s National Arbitration policies and NAAA guidelines.

As a W2 Tekberry employee you will have access to health benefits.

Job Responsibilities

• Review customer complaints and mechanic reports regarding vehicle condition and policy compliance.
• Inspect vehicles to determine the extent of repairs (if any) and authorize secondary inspections when needed.
• Advise customers on auction policies and the arbitration process facilitating resolutions between buyers and sellers.
• Mediate disputes and negotiate repair costs or pricing adjustments to achieve mutually acceptable outcomes and maintain sales.
• Resolve post-sale issues such as title discrepancies mileage inconsistencies and frame or structural damage.
• Maintain accurate records for each arbitration case ensuring completeness of documentation reports and settlement details.
• Collaborate with auction sales reconditioning and dealer services teams during the investigation and resolution process.
• Act as a liaison with federal and state authorities on cases involving odometer rollbacks salvage titles or other regulatory concerns.
• Promote auction services and post-sale inspection (PSI) programs to enhance customer satisfaction and retention.
• Review claims to ensure compliance with Manheim s National Arbitration policies and account-specific guidelines; recommend or authorize financial adjustments as appropriate.
• Screen and input qualified vehicles for post-sale inspection informing buyers and sellers of process costs and timelines.
• Demonstrate and model a strong commitment to workplace safety following all safety and health procedures.
• Perform additional duties as assigned by management.

Qualifications

• High School Diploma or equivalent required; Bachelor s degree preferred.
• 3 5 years of automotive-related experience required ideally in mechanical body shop auction or claims environments.
• Experience in complaint recording conflict resolution or arbitration strongly preferred.
• Knowledge of federal and state vehicle arbitration laws and NAAA standards.
• Strong verbal and written communication skills; ability to compose detailed and accurate reports.
• Proven organizational problem-solving and negotiation abilities.
• Proficiency with Microsoft Office Suite and familiarity with CRM or case management systems.
• Physical requirements: ability to stand walk kneel crouch or climb as needed; lift up to 20 lbs; maintain accurate depth and color vision.

We need hard-working reliable employees. Tekberry offers a $100 payment for referrals!

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.

Tekberry Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

By submitting your resume you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job!

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